Privacy Policy
The Guy App, LLC
Last Updated: January 5, 2026 | Effective Date: January 5, 2026
1. Introduction
The Guy App, LLC ("Company," "we," "us," or "our") respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect information when you use The Guy App (the "App," "Service," or "Platform").
By using the Service, you consent to the practices described in this Privacy Policy.
If you do not agree with this Privacy Policy, do not use the Service.
2. Information We Collect
2.1 Information You Provide Directly
We collect information you voluntarily provide when using the Service:
Account Information:
- Email address
- Username
- Password (encrypted)
- Account preferences and settings
Payment Information:
- Payment card information (collected and stored by our third-party payment processor, Stripe, not by us)
- Billing address
- Transaction history
Uploaded Content:
- Screenshots of text conversations
- Messages and communications you upload for analysis
- Any other content you submit to the Service
Communications with Us:
- Customer support inquiries
- Emails, messages, or other communications you send to us
- Feedback, suggestions, or survey responses
2.2 Information Collected Automatically
When you use the Service, we automatically collect certain information:
Usage Information:
- How you interact with the App
- Features you use and how often
- Time spent on the App
- Messages generated and sent (if tracked)
- Subscription activity
Device and Technical Information:
- Device type, model, and operating system
- Browser type and version
- IP address
- Unique device identifiers
- Mobile network information
- Time zone and language settings
Cookies, Local Storage, and Similar Technologies:
- We use cookies, web beacons, local storage, and similar technologies to collect information about your browsing activity
- We use browser local storage to maintain your session and authentication state, store your consent preferences, and cache conversation data
- We do not use third-party tracking cookies
- You can control cookies through your browser settings, but disabling cookies may affect functionality
2.3 Information from Third Parties
We may receive information about you from third parties:
- Payment Processors: Transaction and payment information from Stripe
- Analytics Providers: Aggregated usage data from analytics services
- Social Media: If you connect social media accounts (if applicable to the Service)
2.4 Sensitive Information We Do NOT Intentionally Collect
We do not knowingly collect or request:
- Mental health diagnoses or medical records
- Information about your mental health treatment or therapy
- Detailed health information
However, you acknowledge that:
- Content you upload may inadvertently reveal sensitive information
- Your usage patterns may indicate emotional states
- We are not equipped to handle or respond to mental health information
- We have no obligation to monitor, detect, or act on mental health concerns revealed in your data
3. AI Interaction Disclosure
You are interacting with an AI system, not a human.
The Guy uses artificial intelligence to generate text message suggestions. Our AI:
- Processes your inputs to generate responses
- Does not have consciousness or personal opinions
- May occasionally produce inaccurate or inappropriate content
- Is continuously improved based on aggregate usage patterns
IMPORTANT:
- AI-generated suggestions are not professional advice of any kind
- You are solely responsible for any messages you choose to send based on AI suggestions
- We make no guarantees about the accuracy, appropriateness, or effectiveness of AI-generated content
- The AI does not understand context the way a human would and may misinterpret situations
4. How We Use Your Information
4.1 To Provide the Service:
- Analyze uploaded content and generate messaging suggestions
- Process AI requests and deliver responses
- Maintain and improve the App's functionality
- Personalize your experience
- Remember your preferences and settings
4.2 For Business Operations:
- Process payments and manage subscriptions
- Communicate with you about your account
- Provide customer support
- Send administrative messages and updates
- Verify your identity and prevent fraud
4.3 To Improve and Develop the Service:
- Analyze usage patterns and trends
- Train and improve our AI models using aggregated, anonymized data
- Develop new features and functionality
- Conduct research and analytics
- Test and troubleshoot technical issues
4.4 For Marketing and Communications (with your consent where required):
- Send promotional emails about new features, products, or offers
- Provide educational content related to the Service
- Conduct surveys and request feedback
You can opt out of marketing communications at any time.
4.5 For Legal and Safety Purposes:
- Comply with legal obligations and law enforcement requests
- Enforce our Terms of Service
- Protect our rights, property, and safety
- Prevent fraud, abuse, or illegal activity
- Resolve disputes
- Contact emergency services if we become aware of imminent harm (though we have no obligation to monitor for such situations)
4.6 Mental Health Information
IMPORTANT LIMITATION:
We are not equipped to:
- Use information to provide mental health support or intervention
- Monitor for signs of mental health crises
- Detect suicidal ideation or self-harm risk
- Provide counseling or therapeutic services
If your data reveals mental health concerns, we cannot and will not provide mental health services. We may, at our sole discretion, suspend your account or contact emergency services if we become aware of imminent danger.
5. How We Share Your Information
We do not sell your personal information to third parties.
However, we may share your information in the following circumstances:
5.1 Service Providers and Business Partners
We share information with third-party service providers who perform services on our behalf:
| Provider |
Purpose |
| Google (Gemini AI) |
Powers our AI responses |
| Supabase |
Database and authentication |
| Stripe |
Payment processing (PCI-compliant) |
| Netlify |
Hosting and edge functions |
| Analytics Providers |
To analyze usage and improve the Service |
| Email Service Providers |
To send communications |
| Customer Support Tools |
To provide support services |
These providers are contractually obligated to protect your information and use it only for the purposes we specify.
5.2 Aggregated and Anonymized Data
We may share aggregated, anonymized, or de-identified data that cannot reasonably be used to identify you:
- For research and analysis
- To improve our AI models
- For marketing or business purposes
- With partners or third parties for lawful purposes
5.3 Legal Requirements and Safety
We may disclose information if required or permitted by law:
- To comply with legal process (subpoenas, court orders, legal requests)
- To respond to government or law enforcement requests
- To protect our rights, property, or safety
- To protect the rights, property, or safety of our users or the public
- To prevent or investigate fraud, security issues, or illegal activity
- In connection with legal proceedings or investigations
- To contact emergency services if we become aware of imminent risk of harm to you or others
5.4 Business Transfers
If we are involved in a merger, acquisition, sale of assets, bankruptcy, or other business transaction, your information may be transferred as part of that transaction. We will notify you of any such change in ownership or control.
5.5 With Your Consent
We may share information for other purposes with your explicit consent.
6. Data Security
6.1 Our Security Measures
We implement reasonable technical, administrative, and physical safeguards to protect your information, including:
- All data transmitted over TLS 1.2+ encryption
- Secure authentication via Supabase Auth (passwords hashed)
- Payment processing via PCI-compliant Stripe
- Access controls and authentication mechanisms
- Regular security assessments and updates
- Secure data storage practices
6.2 Important Limitations
CRITICAL DISCLAIMER:
NO SECURITY SYSTEM IS COMPLETELY SECURE. Despite our efforts to protect your information:
- We cannot guarantee absolute security
- Unauthorized access, hacking, data breaches, or other security incidents may occur
- Data may be intercepted during transmission over the internet
- Technical failures may result in data loss or exposure
BY USING THE SERVICE, YOU ACKNOWLEDGE AND ACCEPT THESE RISKS.
6.3 Your Responsibility
You are responsible for:
- Maintaining the confidentiality of your account credentials
- Using strong, unique passwords
- Monitoring your account for unauthorized activity
- Notifying us immediately of any suspected security breach
6.4 Breach Notification
In the event of a data breach that affects your personal information, we will notify you as required by applicable law.
However, you acknowledge that:
- Breach notification laws vary by jurisdiction
- We may not be able to notify you immediately
- We cannot prevent all consequences of a breach
7. Data Retention
7.1 How Long We Keep Your Information
We retain your information for as long as necessary to:
- Provide the Service to you
- Comply with legal obligations
- Resolve disputes and enforce agreements
- Improve the Service and develop new features
7.2 Retention Periods
- Account Information: Retained while your account is active and for a reasonable period after closure
- Uploaded Content: Retained while your account is active; may be deleted upon request or account closure
- Payment Information: Retained as required for tax, accounting, and legal compliance (typically 7 years)
- Aggregated/Anonymized Data: May be retained indefinitely
7.3 Deletion Requests
You can request deletion of your data as described in Section 9 (Your Privacy Rights).
Upon account deletion:
- We will delete or anonymize your personal information
- Some information may be retained as required by law or for legitimate business purposes
- Backups may retain data for a limited period before permanent deletion
8. Third-Party Services and Links
8.1 Third-Party Websites and Services
The Service may contain links to third-party websites, services, or applications. We are not responsible for:
- The privacy practices of third parties
- The content or functionality of third-party sites
- Any information you provide to third parties
We encourage you to review the privacy policies of any third-party services you use.
8.2 Third-Party Analytics
We may use third-party analytics services to understand how users interact with the Service. These providers may use cookies and similar technologies to collect information. Each third-party provider listed in Section 5.1 has their own privacy policies governing their handling of your data.
9. Your Privacy Rights
Depending on your location, you may have certain rights regarding your personal information:
9.1 Access and Portability
You have the right to:
- Request a copy of the personal information we hold about you
- Receive your data in a structured, commonly used, machine-readable format
9.2 Correction and Update
You have the right to:
- Correct inaccurate or incomplete information
- Update your account information through the App settings
9.3 Deletion
You have the right to:
- Request deletion of your personal information
- Close your account and have your data deleted
Limitations: We may retain certain information as required by law or for legitimate business purposes (e.g., fraud prevention, dispute resolution).
9.4 Opt-Out of Marketing
You have the right to:
- Opt out of marketing emails by clicking "unsubscribe" in any marketing email
- Disable push notifications through your device settings
You cannot opt out of transactional or administrative emails (e.g., account notifications, payment receipts).
9.5 Do Not Track
We do not currently respond to "Do Not Track" signals from browsers.
9.6 How to Exercise Your Rights
To exercise any of these rights, contact us at:
Email: hello@asktheguy.app
Address: 1500 N Grant St, Ste R, Denver, CO 80203
We will respond to your request within a reasonable timeframe as required by law.
10. Children's Privacy
The Service is not intended for individuals under 18 years of age.
We do not knowingly collect personal information from anyone under 18. If we become aware that we have collected information from a child under 18, we will delete it promptly.
If you believe we have collected information from a minor, please contact us immediately at hello@asktheguy.app.
11. International Users and Data Transfers
11.1 Location of Data Processing
The Service is operated in the United States. If you are located outside the United States, your information will be transferred to, stored, and processed in the United States.
11.2 Data Protection Standards
U.S. privacy laws may differ from those in your jurisdiction. By using the Service, you consent to the transfer and processing of your information in the United States.
11.3 European Economic Area (EEA) and UK Users
If you are located in the EEA or UK, you may have additional rights under the General Data Protection Regulation (GDPR) or UK GDPR, including:
- Right to object to processing
- Right to restrict processing
- Right to lodge a complaint with a supervisory authority
Legal Bases for Processing:
We process your data under the following legal bases:
- Contract Performance: Providing the service you subscribed to
- Legitimate Interests: Improving our service, fraud prevention, security
- Consent: Where explicitly requested (e.g., marketing communications)
We will process your information in compliance with applicable data protection laws.
12. California Privacy Rights
If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA):
12.1 Right to Know
You have the right to request:
- The categories of personal information we collect about you
- The categories of sources from which we collect information
- The business or commercial purpose for collecting information
- The categories of third parties with whom we share information
- The specific pieces of personal information we hold about you
12.2 Right to Delete
You have the right to request deletion of your personal information, subject to certain exceptions.
12.3 Right to Opt-Out of Sales
We do not sell your personal information. However, we may share information with third parties as described in Section 5.
12.4 Right to Non-Discrimination
You have the right to not be discriminated against for exercising your privacy rights.
12.5 How to Exercise Your Rights
To exercise your California privacy rights, contact us at hello@asktheguy.app.
We will verify your identity before responding to requests.
12.6 Authorized Agents
You may designate an authorized agent to make requests on your behalf. We will require proof of authorization.
13. Sensitive Information and Mental Health Data
13.1 Uploaded Content May Contain Sensitive Information
You acknowledge that content you upload (screenshots, messages) may reveal sensitive information, including information about:
- Your emotional state
- Your relationships and dating experiences
- Personal circumstances that could indicate mental health status
13.2 We Do Not Use Information for Mental Health Purposes
IMPORTANT:
We do not:
- Analyze your data to assess your mental health
- Use your information to provide mental health support or intervention
- Monitor for signs of mental health crises or suicidal ideation
- Provide counseling, therapy, or crisis intervention services
- Screen users for mental health conditions
13.3 No Obligation to Act on Mental Health Information
You acknowledge and agree that:
- We have no obligation to detect, monitor, or respond to mental health concerns revealed in your data
- We are not equipped to provide mental health support
- If you need mental health assistance, you must seek help from qualified professionals
- We are not liable for any failure to detect or respond to mental health issues
13.4 Discretionary Actions
At our sole discretion, if we become aware of content indicating imminent risk of harm, we may:
- Contact emergency services
- Suspend or terminate your account
- Remove content from the platform
However, you cannot rely on us to take any such action. You are solely responsible for your own mental health and safety.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Changes will be effective when posted, with the "Last Updated" date revised.
Material changes may be communicated via:
- Email notification to your account email
- In-app notification
- Prominent notice on our website
Your continued use of the Service after changes constitutes acceptance of the revised Privacy Policy.
We encourage you to review this Privacy Policy periodically.
15. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:
The Guy App, LLC
Email: hello@asktheguy.app
Address: 1500 N Grant St, Ste R, Denver, CO 80203